FAQ - Frequently Asked Questions

 

We’ve put together some commonly Frequently Asked Questions (FAQ) to give you more information about Rockwall Hightech Signs and the cover we offer. If you have a question that you can’t find the answer to, please use the contact us page.

NOTE: Clicking on the question will reveal the answer.

 

Frequently Asked Questions (FAQ)

Are you the same Hightech Signs in other cities?

Hightech Signs used to be a national franchise, but split apart into individually owned and operated locations long ago. Many of us still use the word “Hightech” somewhere in our names to this day. Our company Sigma Graphics Inc. opened this new Rockwall location in Spring 2016, at the corner of Horizon & Ridge.  We’re located on the back side of the plaza, facing Horizon (next to the Exxon gas station.)  The previous company in this location, Hightech Signs & Wraps Inc., is no longer in business – they’ve retired and closed their Rockwall and Mesquite locations.

Do you have the previous art files from Rockwall and Mesquite?

Yes!  When the old Hightech locations in Rockwall and Mesquite closed, we were able to expand our DFW business “across the lake” to serve that rapidly expanding area of Northeast Texas. We received many of their past customer art files and order histories, so we can definitely help those customers resume their business with the trusted Hightech brand — the way their family business ran it for 20+ years.

Stop by if you’d like to discuss a past order for reprint, or we can help create something new and exciting for your business. We have teams all across Texas and can manage projects anywhere in the US … but we’re thrilled to have faster service in Rowlett, Royse City, Heath, Wylie, Lavon, and beyond!

What is the order process?
  1. QUOTE
    We’re happy to provide free estimates to ensure your project budget is on target.
  2. DEPOSIT
    We ask for deposit to start design or production (a purchase order works in lieu of deposit for pre-approved clients.)
  3. ARTWORK PROOF
    We email an artwork proof for your review, and include 3 rounds of edits to make sure you’ll love the finished design.
  4. APPROVAL
    Once you approve the artwork, the production timeline begins!
  5. COMPLETE!
    We contact you when your order is finished.
  6. Bonus Step!  We love getting your happy reviews on our Google page!
What forms of payment do you accept?

We accept cash, checks, Mastercard, Visa, Discover, and American Express.

What is the turnaround time?

Completion time depends on the type of signage and quantity. Most print jobs can be completed in 3 business days (once we have artwork approval and deposit.)  More complex projects such as monuments, lighted signs, routed/engraved signs, etc. take longer (sometimes 1-4 weeks depending on materials, permitting, and install calendar.)

Can you RUSH orders?

In most cases, we can expedite simple orders to you within 24 hours.  An additional service fee will be added. Exclusions include large quantities, custom material type/sizes that has to be ordered, formed letters, lighted signs, etc.

What file formats do you need?

A vector file is the best format for production (.pdf, .ai, or .eps).  Fonts need to be outlined or e-mailed along with the artwork. Vector files are required when cut vinyl is needed; if you don’t have a vector format we can create one based on your needs. High resolution PDFs and JPEGs can sometimes be used when printing artwork, but we’ll warn you if we think the resolution is too blurry for large-format printing. Read more about setting up files for print here.